Moving in
Fault reporting & service
If you need help with anything during your stay, we are here for you!
Service request
In the event of faults in your home or technical issues relating to your home and area, you report them via the Housing app. Your property manager reads fault reports daily and prioritizes them based on other events and fault reports.
Customer service
Questions about rent, contract or moving in? You can reach our fantastic customer service every weekday between 9-16. Visit us at Kaserntorget 11 or contact us via the Boendeappen, email or phone.
Internet
Keep track of up-to-date information on any disruptions, planned maintenance and actions here:
What happens in my house
Property-related maintenance and operational disturbances that SGS is responsible for you get info about via the bulletin board in the app – it is important that you turn on notifications so that you do not miss important information from us.
Sometimes it happens that the City of Gothenburg needs to turn off electricity or heating, for example. Sign up to receive outage information from the City of Gothenburg to your mobile phone to quickly and easily receive information about ongoing and completed outages via SMS and/or e-mail.
Boendeappen
Everything about your home – in your pocket
With our tenant app, you’ll have everything related to your home at your fingertips – from maintenance requests to rent invoices. Simple, secure, and always close at hand.
Do you need help?
We are here for you – on weekdays via customer service, and around the clock for emergencies.